Delivery and Returns
Shipping Prices
Our shipping costs are as follows:
UK £4.95 1 - 3 Working Days
Ireland £9.95 2 - 4 Working Days
Rest of Europe £14.95 2 - 4 Working Days
USA £19.95 4 - 6 Working Days
Returns Policy
Canceling your order
The United Kingdom's
Distance Selling Regulations give you have the right to cancel your
order for any item purchased from theconservatoryclothing.co.uk, for a full refund. This
does not apply to items that cannot be returned for hygiene reasons.
You must inform The Conservatory (Jules B Ltd) via email or in writing within 7 days clearly stating your order number.
For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.
If however your order has already shipped, you will need to return the order to us.
Return an item
If you are not completely
satisfied with your purchase, please return the item or items to us in
their original condition complete with all labels & tags within 7
days of receipt. After satisfactory inspection of your return we will
issue a refund for the goods on receipt. Refund timescales may vary so
please allow 10 working days for the refund to appear on your credit
card or bank statement. Some products are non-returnable for hygiene
reasons. theconservatoryclothing.co.uk is not liable for the cost of returning items.
Exchange an item
Please follow the 'Return
an Item' procedure for the return of the item you would like to
exchange. You can purchase the new item at any time as a separate
transaction.
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. theconservatoryclothing.co.uk is not liable for the cost of returning items.
Please enclose your receipt with the item and return to:
The Conservatory Online
50-54 Acorn Road
Jesmond
Newcastle upon Tyne
NE2 2DJ
Faulty Item
If the item you received is
faulty, please contact customer care quoting your order number, your
name and address, details of the product and the reason for return, and
whether you require a refund or a replacement. We will then advise on
how to proceed with the return. You have 30 days from receipt of the
faulty item to return it to us.
Please enclose your receipt with the item and return to:
The Conservatory Online
50-54 Acorn Road
Jesmond
Newcastle upon Tyne
NE2 2DJ
If you receive an incorrect item.
If you suspect that the item you received is not what you have ordered,
please contact customer care quoting your order number, your name and
address, details of the product and the reason for return, and whether
you require a refund or a replacement. We will then advise on how to
proceed with the return.
This returns policy does not affect your statutory rights.
Help to ensure the quality of our products.
*Note: when trying on items of clothing do not remove labels. Please
ensure that you are not wearing a perfume, aftershave or a deodorant
which may leave a scent or marks on the item. We will be unable to
accept the return of any item where there is evidence that these
instructions have not been followed. The item must be returned in its
original packaging with any enclosed documentation. Jewellery care
guidelines: Avoid contact with perfume, deodorant, hairspray or water.
Avoid scratching your jewellery by storing in a non-abrasive box or
pouch. Handle with care and do not apply any unnecessary force.
