Delivery and Returns
Shipping Details
Delivery within the UK is a fixed cost of £5.95 per
order. Please allow between 1-2 working days. In some cases we may be able to
arrange next day delivery at an additional cost depending on time of order and
destination. Please contact us on +44 191 281 7855 to arrange a next day
delivery.
Delivery within the Republic of Ireland is a fixed
cost of £18 per order. Please allow between 2-4 working days.
Our typical international shipping costs and estimated
delivery times are as follows:
|
Country |
Cost |
Delivery Time |
|
Austria |
£19.00 |
3 - 4 Days |
|
Belgium |
£16.00 |
2 Days |
|
Bulgaria |
£28.00 |
6 Days |
|
Cyprus |
£28.00 |
6 Days |
|
Denmark |
£16.00 |
3 - 4 Days |
|
Finland |
£19.00 |
3 - 4 Days |
|
France |
£16.00 |
2 Days |
|
Germany |
£16.00 |
2 Days |
|
Greece |
£28.00 |
6 Days |
|
Guernsey |
£18.00 |
2 Days |
|
Italy |
£19.00 |
3 - 4 Days |
|
Jersey |
£18.00 |
1 - 2 Days |
|
Norway |
£28.00 |
4 - 5 Days |
|
Portugal |
£19.00 |
3 - 4 Days |
|
Slovenia |
£19.00 |
3 - 4 Days |
|
Spain |
£19.00 |
3 - 4 Days |
|
Sweden |
£19.00 |
3 - 4 Days |
|
Switzerland |
£19.00 |
3 - 4 Days |
|
Highlands & Islands |
£18.00 |
1 - 2 Days |
|
USA |
£55.00 |
5 - 10 Days |
Unfortunately we are unable to deliver the following
brands outside of the UK: ToyWatches, Sarah Pacini and Fit Flops.
INETRNATIONAL CUSTOMERS: It is important to note that you will have to pay custom duties and
taxes on the items you purchase and that these local fees are not included in
your Conservatory invoice.
What if I want to cancel my order
before I have received it?
The United Kingdom's Distance Selling Regulations give
you have the right to cancel your order and receive a full refund. For orders
that are 'Awaiting Dispatch' it may be possible to cancel your order before it
is dispatched. Please contact us at shop@theconservatoryclothing.co.ukas soon as possible after placing the order. If your order has already been
shipped please follow the instructions for What if I want a refund?
Please be aware
that you cannot cancel orders for earrings, underwear and swimwear.
What if I want a refund?
You are entitled
to a refund or an exchange if you return your item in perfect condition within
7 days. If you are not satisfied with your purchase for whatever reason (even
if you simply change your mind) we will offer you a refund or an exchange.
Fill in your
pre-printed Returns form indicating which items you are returning and wish to
be refunded for. Place this form in the parcel you are returning to us along
with the items. If the items are returned to us within 7 days in perfect
condition with all labels and tags attached we will refund you via the original
method of payment within 10 days of us receiving the goods.
Please
send via recorded delivery and retain proof of postage.
Please be aware
that earrings, underwear and swimwear are non-returnable for an exchange or
refund unless faulty.
What if I want to exchange an item?
Fill
in your pre-printed Returns form indicating which items you are returning and
wish to exchange, including the details of the item you wish to receive in
exchange. Place this form in the parcel you are returning to us along with the
items. If it is not a straight forward exchange for a different size or colour
of the same item, please also email or call us and we can advise you
accordingly.
Please
send via recorded delivery and retain proof of postage.
What if my item is faulty and I don’t
want to pay the postage to return it?
You are entitled
to a refund or an exchange if you return faulty items within 30 days.
Fill
in your pre-printed Returns form indicating which faulty items you are
returning and if you want a refund or the item replacing. Place this form in
the parcel you are returning to us along with the items. Also include a copy of
your postage receipt so we are able to refund your postage costs. Once we have
established that it is a manufacturing fault we will refund you via the
original method of payment (plus postage costs) as soon as possible after we
have received the goods. In some cases this may take longer than our usual
refund time of within 10 days depending on the brand and the fault.
Please
send via recorded delivery and retain proof of postage.
Where do I return my items?
Returns Department
The Conservatory Online
50-54 Acorn Road
Jesmond
Newcastle upon Tyne
NE2 2DJ
What do I do if I have received an
incorrect item?
Fill
in your pre-printed Returns form indicating which incorrect items you are
returning, including details of the items you should have received. Place this
form in the parcel you are returning to us along with the items. Also include a
copy of your postage receipt so we are able to refund your postage costs. If
the items are returned to us within 7 days in perfect condition with all labels
and tags attached we will refund you via the original method of payment (plus
postage costs) within 10 days of us receiving the goods.
Please
send via recorded delivery and retain proof of postage.
If you wish to exchange an item for any reason (other
than if it is faulty) the customer is responsible for the shipping costs to
return the item back to us. Once we have received your returned item UK
customers WILL NOT be charged the postage costs to then have the exchanged item
delivered to them. International customers WILL be charged standard shipping
costs to have the exchanged items delivered to them.
This returns policy does not affect
your statutory rights.
Help to ensure the quality of our
products.
*Note: when trying on items of clothing do not remove labels. Please ensure
that you are not wearing a perfume, aftershave or a deodorant which may leave a
scent or marks on the item. We will be unable to accept the return of any item
where there is evidence that these instructions have not been followed. The
item must be returned in its original packaging with any enclosed
documentation. Jewellery care guidelines: Avoid contact with perfume,
deodorant, hairspray or water. Avoid scratching your jewellery by storing in a
non-abrasive box or pouch. Handle with care and do not apply any unnecessary
force.
Why was it Free Delivery last time I
ordered and now I have to pay a delivery charge?
From time to time The Conservatory may offer free
delivery promotions, please note that we reserve the right to remove this offer
at anytime.
The Conservatory Online is part of Jules B Ltd which
includes Jules B Online www.julesb.co.uk.
